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Terms and Conditions


The present terms and conditions govern sales : BETWEEN OLYMPIQUE LYONNAIS, société par actions simplifiée, registered to RCS of Lyon: 385 071 881, head office: 10 Avenue Simone Veil 69150 Décines-Charpieu with a capital of 4 201 344 €. Hereafter called “the official Olympique Lyonnais online store”, phone: 0 892 69 69 69 (0,05€/min, flexible according to the operator) AND anyone visiting or purchasing from the Olympique Lyonnais Official Online Store website http://boutique.olweb.fr hereafter called "the Customer" or “the user”. The present conditions govern the sale of any product displayed by the Olympique Lyonnais Official Online Store on the website. Both contracting parties agree that their relations will be exclusively governed by this contract, to the exclusion of all other conditions.


The items are only offered for sale to non-commercial individuals. They are agreed on a personal basis and therefore can’t be subject to any transfer of any kind.


The order can be registered on the website only if the user is identified by his customer code (or OLWEB code) and by his personal password. Every user of the website, who has not an identifying, has to register to get one. Any order duly confirmed on the Olympique Lyonnais Official Online Store website implies total acceptance with no exceptions to the present terms and conditions of sale and, subsequently, to any particular or specific conditions related to one or more products or orders. The photos are non contractual, so every complaint on this point will be taken into account only for an exchange. The user has the possibility to change his cart before the final acceptation; this step creates the sale contract between the Olympique Lyonnais and the user.


The Olympique Lyonnais Official Online Store is a retailer which doesn’t sell products in a high quantity. So, the Olympique Lyonnais Official Online Store can refuse some orders composed of a high product quantity. The items displayed on the website are available until no stock remains. Olympique Lyonnais Official Online Store does not guarantee, in any case, the availability of any product for sale for any given period. Therefore, any customer’s complaint concerning the order or delivery of an unavailable item will be regarded as unfounded.


The user has the choice concerning his payment : Online with his credit card: Carte bleue, Visa, MasterCard / Online with his Paypal account : you will be automatically brought in your paypal account. When your paypal payment will be finished, you will finalize your order on http://boutique.olweb.fr.


The prices are indicated in euros VAT, but without the delivery costs. They take into account the VAT of the order’s day. Any change of this VAT could be passing on the product’s prices. However, the prices could not be changed as soon as the order is confirmed. Just as if the one or many taxes or contributions, like environmental taxes, have to be changed, this change could be passing on the product’s prices. The user will have also to pay a delivery cost (except if he has an offer concerning it) which can vary on according to the country and the ordered products.


See the delivery part to know about the conditions and costs of all countries.

a) “SO COLISSIMO” Conditions :Make an order with available items, Pay in advance the order The service “So colissimo” is owned by La poste. The delivery time is between 2 and 6 days after the order placement. Concerning personalized items, 24h additional can be necessary.

b) “CHRONOPOST” Conditions:  For every order made before 12h, from Monday to Friday, the delivery is prepared for the day after. This option is valid only for the orders from metropolitan France. The 24h delivery takes effect at the removal of the parcel by the carrier.


If the user lives outside delivery zones cited previously, the cost of the delivery can vary according to the country. 


According to the law article L.121-20 of the consumption code, the user will have the right to ask the refund of his order within 7 days, after the reception of it, without justified reasons. According to the law article L.121-20-2 of the consumption code, this revocation’s right could not be used if it’s concerned a personalized product. For example, a personalized jersey with a name written in back could not be sent back, so not paid back or exchanged. The conditions about the return in case of revocation are evocated in the article “returns”. the Olympique Lyonnais Official Online Store involves itself to exchange, make a credit note, or a refund (according to the conditions evocated previously) on damaged, nonconformist products. In this case, the user will have to write precisely the reasons about his request.

The items must be returned by the user, in case of revocation or nonconformity, within 15 days after the order reception and according to the following conditions:  In their original packaging with price tags, Completes (accessories, instructions…), Clean and not used,Not damaged, With the original invoice In case of nonconformity, the user will have to join to the parcel, the reasons of this nonconformity. The items which would not be returned in time and according to the conditions cited previously, will not be paid back or exchanged by the Olympique Lyonnais Official Online Store. To avoid any doubt, will be refused by the Olympique Lyonnais Official Online Store and consequently will not be given an exchange or refunded, any item returned damaged, incomplete or dirty and which would not be noticed by the user at the reception of the delivery.

The package must be sent to: SERVICE CLIENTS OL - RETOURS 10 Avenue Simone Veil 69150 Décines-Charpieu FRANCE Adress mail: serviceclient@ol.fr For added security, we advise you to return your parcel by registered delivery or any other method whereby you can track your parcel. The delivery charge and return delivery charge are your responsibility unless we have made an error with your order. For exchanges, the cost of redelivery is free. In case of nonconformity, you can contact our customer service at +339. (local phone call cost), a redelivery sticker will be sent to you. You will have just to past it on your parcel and to send it.


The Olympique Lyonnais Official Online Store involves itself to refund the amount of an order within 15 days by bank transfer on the credit card account used for the payment, after it has received the returns so long as the conditions for exchanges and refunds have been adhered to.



For any bank card payment made on the website: http://boutique.olweb.fr, the electronic certificate issued by the online payment handler as well as the electronic storage facilities set up by Olympique Lyonnais Official Online Store will be considered proof of the amount and date of the transaction, in accordance with the provisions of Articles 1316 and the Civil Code. The date and hour of the server will act as a contract between the two parties.


The confirmation of the order is equal to a signature and acceptance of all operations carried out on the website, whether the payment has been made by card directly on the website, by telephone.


The payment due date, depending on the type and mode of payment.


To simplify the customer identification process, the Customer authorizes Olympique Lyonnais Official Online Store to place a “cookie” on their computer for this use only. Any customer who does not accept the “cookie” on their computer will be obliged to fill in their details every time they wish to place an order.



the Olympique Lyonnais Official Online Store is only responsible for providing the means to access all the parts of the website – consulting or filling in forms, placing an order, delivery of items or any other service.


Consequently, the Olympique Lyonnais Official Online Store will not be held responsible for any damage or problems encountered through internet use including any disturbance in the supply of the service, external intrusion or presence of virus.


In any case, any precedent case of the Supreme Court will exonerate completely the Olympique Lyonnais Official Online Store of any responsibility.


the Olympique Lyonnais Official Online Store will not be held responsible for any problems concerning the order after the Take off of it by the carrier. Any problems during the delivery will be the responbility of the carrier company.


Personal information: For business purposes, Olympique Lyonnais Official Online Store has the right to collect personal data concerning website users via the "cookie" mentioned in article 8. Olympique Lyonnais Official Online Store website is registered at the NCITCL under the reference 717965. Olympique Lyonnais Official Online Store reserves the right to commercially sell the collected data on its website. In all cases, and in accordance with the law n°78-17 of January 06, 1978, any website user or customer can refuse the commercial use of the aforesaid data and furthermore has the right to access, correct and delete the data related to them. All requests concerning the present article will have to be sent by electronic mail by clicking here. Olympique Lyonnais Official Online Store is situated at the address mentioned at the beginning of this present document. The information we hold about you enables us to offer you a better service.

Conforming to the freedom of information act of the 6th January 1978, you have the right to access or modify information about yourself. You can send us a letter to the following address: the Olympique Lyonnais Official Online Store 10 Avenue Simone Veil 69150 Décines-Charpieu Or by address mail: cil@olympiquelyonnais.com Through our intermediary you might receive information from other companies and organizations or equally be informed of our own offers by e-mail, telephone or mail. If you do not wish to receive this information then contact us using the address cited previously.


the Olympique Lyonnais Official Online Store declares to have an address indicated at the beginning of this document.



All elements on Olympique Lyonnais Official Online Store website, being visual or audio, as well as any associated technology, are protected by copyright, trademark or certificates and are subsequently the exclusive property of the Olympique Lyonnais Official Online Store.


Any user who wishes to place a direct link to Olympique Lyonnais Official Online Store homepage or website on their personal website, for personal use, is required to request the Olympique Lyonnais Official Online Store authorization beforehand. In this instance, it will not be considered as an affiliation. Any hypertext link to the Olympique Lyonnais Official Online Store homepage website, using framing, deep linking, in-line linking techniques or any other type of deep linking technique is completely forbidden. All links even if tacitly authorised must be removed at the request of the Olympique Lyonnais Official Online Store.



The present conditions concluded between Olympique Lyonnais Official Online Store and the customer, represent all obligations of the contracting parties. No other guidelines or documents can generate obligations for either party unless an additional clause has been signed by both parties. No correspondence prior to the signature of this contract can generate obligations concerning the aforesaid contract.


If a condition is found to have been omitted, it would be governed by the procedures in place for the sales sector.



It is officially agreed between Olympique Lyonnais Official Online Store and the customer that any acceptance or renouncement in the application of all or part of the commitments set forth in these present conditions by either of the contracting parties, cannot be considered a modification of this agreement, nor generate any unspecified right.


No delay, inaction, abstention or omission from the customers exercising any of their rights under the present agreement will affect the mentioned right, nor will it be regarded as a renouncement to their rights.


If a particular stipulation of these conditions is considered invalid or declared as such by any Authority of the related jurisdiction, then all other stipulations will retain their power.


The language of these general conditions of sale is English translated from the French terms and conditions. In case of dispute the French version will be upheld as correct.

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