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Returns

The items must be returned by the user, in case of cancellation or nonconformity, within 15 days after the order reception and according to the following conditions:

  • In their original packaging
  • Completes (accessories, instructions, ...)
  • Clean and not used
  • Not damaged
  • With the original invoice

In case of nonconformity, the user will have to join to the parcel, the reasons of this nonconformity. The items which would not be returned in time and according to the conditions cited previously, will not be refund or exchanged by the Olympique Lyonnais Official Online Store.

To avoid any doubt, will be refused by  the Olympique Lyonnais Official Online Store and consequently will not be given an exchange or refunded, any item returned damaged, incomplete or dirty and which would not be noticed by the user at the reception of the delivery.

The package must be sent to:

SERVICE CLIENTS OL - RETOURS
10 Avenue Simone Veil 
69150 Décines-Charpieu
FRANCE

For added security, we advise you to return your parcel by registered delivery or any other method whereby you can track your parcel.

The delivery charge and return delivery charge are your responsibility unless we have made an error with your order. In case of nonconformity, you can contact our customer service at 0892.69.69.69 (0,05€/min), a redelivery sticker will be sent to you. You will have just to past it on your parcel and to send it.


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